FAQ - Affordable Self Storage
Large And Mini Self Storage Units
We hope these FAQ's will give you answers to some common questions that have come up. If you don't receive the needed information here, please use our Contact Us page and we will be glad to answer any remaining questions that you might have.
As a customer of 24hrStorage.net, once you've gone through the rental process, you will receive emails which will include the following: a Rental Agreement between you and the facility, the facility address and their contact information, a building letter or number, your storage unit number, a password to enter the security gate (if needed), and all other appropriate site specific information. Please read the Rental Agreement form thoroughly as it will explain the standard terms and conditions for that facility.
24hrStorage.net's platform supports both First of the Month and Anniversary Date billing. Depending on the method of billing the facility owner uses, your Credit Card, Debit Card or Checking Account will automatically be charged each month on that date. You never have to worry about making you rental payment on time because it's automatically handled each month for you!
Simply call the facility manager and give them your name, unit number, and the move out date. For more information, please refer to the section of your Rental Agreement that covers the move out procedures for that facility.
You will be contacted by telephone or email by the facility manager. The facility will ask you for another card or checking account number to continue your rental agreement. Please refer to the section of your Rental Agreement that covers the facility's delinquency policy.
A Rental Agreement is an industry standard contract between the storage facility and their customer. It protects both parties and provides the renter with a set of rules and expectations for the use of the storage unit.
24hrStorage.net strives to associate ourselves with the finest facilities that our industry has to offer. If you are dissatisfied, please contact the facility manager directly to resolve a complaint. We do not hold a copy of your Rental Agreement. Refunds are at the sole discretion of the facility. If for some reason the facility manager is not able to resolve the issue to your satisfaction, please email CustomerCare@24hrStorage.net and let us know about it. Our goal is 100% satisfaction for the renter and facility alike.