As a customer of 24hrStorage.net, once you’ve gone through the rental process, you will receive emails which will include the following: a Rental Agreement between you and the facility, the facility address and their contact information, a building letter or number, your storage unit number, a password to enter the security gate (if needed), and all other appropriate site specific information. Please read the Rental Agreement form thoroughly as it will explain the standard terms and conditions for that facility.

The simple answer is yes. 24hrStorage.net takes this issue very seriously. Our encryption and security features are “top of the line” and will continue to be so. We work diligently to maintain the highest levels of security available. Please refer to our “Privacy Policy” for more details.

24hrStorage.net’s platform supports both First of the Month and Anniversary Date billing. Depending on the method of billing the facility owner uses, your Credit Card, Debit Card or Checking Account will automatically be charged each month on that date. You never have to worry about making you rental payment on time because it’s automatically handled each month for you!

24hrStorage.net is a rental service, not a reservation platform and this should never happen. In the event of a mix up, please first contact the facility manger to resolve the conflict. If there is still a problem, call us @ 330-236-2000 or email info@24hrStorage.net and we will help you find the unit you need. We want 100% satisfaction for the renter and facility alike. (Please refer to our “Terms of use” policy for more information on this subject).

Simply call the facility manager and give them your name, unit number, and the move out date. For more information, please refer to the section of your Rental Agreement that covers the move out procedures for that facility.

You will be contacted by telephone or email by the facility manager. The facility will ask you for another card or checking account number to continue your rental agreement. Please refer to the section of your Rental Agreement that covers the facility’s delinquency policy.

A Rental Agreement is an industry standard contract between the storage facility and their customer. It protects both parties and provides the renter with a set of rules and expectations for the use of the storage unit.

24hrStorage.net strives to associate ourselves with the finest facilities that our industry has to offer. If you are dissatisfied, please contact the facility manager directly to resolve a complaint. We do not hold a copy of your Rental Agreement. Refunds are at the sole discretion of the facility. If for some reason the facility manager is not able to resolve the issue to your satisfaction, please email info@24hrStorage.net and let us know about it. Our goal is 100% satisfaction for the renter and facility alike.

Yes you can! Call or email one of our friendly customer care representatives 24/7/365 and they will help you search and rent your storage unit today. 330-236-2000 or info@24hrstorage.net.